| SESSION | JULY – AUG 2025 |
| PROGRAM | MASTER OF BUSINESS ADMINISTRATION (MBA) |
| SEMESTER | IV |
| COURSE CODE & NAME | DOMS401 & SERVICE OPERATIONS MANAGEMENT |
Assignment Set – 1
Q1. Discuss the classification of services and explain the same with help of an example. 10
Ans 1.
Classification of Services and Example
Services represent economic activities that provide value through performance, convenience, or experience rather than physical goods. They are intangible, perishable, and inseparable from their provider. With the growing importance of the service sector in global economies, it becomes essential to understand how services are classified, as it helps managers design, deliver, and evaluate service operations more effectively. Classification also allows organizations to tailor strategies according to customer interaction, process complexity, and technology usage.
Concept of Classification of Services
Services can be
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Q2. Discuss the new service development cycle. 10
Ans 2.
The New Service Development (NSD) cycle is a structured process that guides organizations in creating innovative services aligned with market demand and customer expectations. It minimizes failure risks by ensuring systematic evaluation from idea generation to launch. Since services are intangible and experience-based, developing them requires continuous customer feedback, employee training, and process optimization to ensure quality and efficiency.
Concept of NSD
NSD refers to
Q3. Explain the concept of facility layout. Highlight various forms of facility layout with example of each. 3+7
Ans 3.
Concept and Forms of Facility Layout
Facility layout refers to the strategic physical arrangement of resources such as people, machines, and departments within a service facility to ensure smooth workflow, minimal movement, and high operational efficiency. In service operations, layout design directly affects service speed, employee productivity, and customer satisfaction. Therefore, an effective layout enhances overall service delivery and creates a positive experience for both employees and
Assignment Set – 2
Q4. “One of the most crucial tasks for service businesses is managing service capacity”. In light of the statement, discuss various challenges an organization can face while managing the services. 10
Ans 4.
Managing Service Capacity – Challenges Faced by Organizations
Managing service capacity is one of the most critical functions in service operations management because services are perishable and cannot be stored for later use. The challenge lies in synchronizing demand and capacity in real time. If capacity exceeds demand, resources remain underutilized, while insufficient capacity leads to customer dissatisfaction and revenue loss. Therefore, capacity management directly influences service quality, profitability, and
Q5. Discuss the significance of the Supply chain in Services. Explain the concept using an example from the hospitality industry. 6+4
Ans 5.
Significance of Supply Chain in Services – Example from Hospitality Industry
The supply chain in service industries ensures that the right resources, information, and support processes are available to deliver value to customers efficiently. Unlike manufacturing supply chains that focus on physical goods, service supply chains coordinate people, facilities, and technology to meet customer expectations. Effective supply chain management (SCM) in services enhances reliability, speed, and customer satisfaction while reducing operational costs.
Significance of Supply Chain in Services
A well-
Q6. Discuss the significance of Simulation in Service industry. Also, discuss the types of simulation in service. 4+6
Ans 6.
Significance and Types of Simulation in the Service Industry
Simulation refers to the use of mathematical or computerized models to replicate real-world service operations for analysis and decision-making. It allows organizations to test strategies, forecast outcomes, and optimize processes without disrupting actual operations. In service industries, where uncertainty and variability are high, simulation provides valuable insights into improving capacity, layout, and customer flow management.
Significance of
| SESSION | JULY-AUGUST 2025 |
| PROGRAM | MASTER OF BUSINESS ADMINISTRATION (MBA) |
| SEMESTER | IV |
| COURSE CODE & NAME | DOMS402 TOTAL QUALITY MANAGEMENT |
Assignment Set – 1
Q1. Describe the meaning of quality with respect to data and further elaborate the importance of data governance. 10
Ans 1.
Meaning of Quality with Respect to Data and Importance of Data Governance
In today’s digital era, data has become the foundation of decision-making, innovation, and organizational competitiveness. The quality of data determines the reliability of insights derived from analytics and the effectiveness of business strategies. Therefore, ensuring high-quality data and establishing strong data governance frameworks are critical components of Total Quality Management (TQM) in modern organizations.
Meaning of Data Quality
Data quality refers to the degree to which data is accurate, complete, reliable, relevant, and timely. It
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Q2. What do you understand by term Quality? Explain and discuss various costs associated with quality. Further highlight the teachings of 2 quality gurus. 10
Ans 2.
Meaning of Quality, Costs Associated with Quality, and Teachings of Quality Gurus
Quality is the cornerstone of organizational success and customer satisfaction. It refers to the ability of a product or service to meet or exceed customer expectations. In Total Quality Management (TQM), quality extends beyond manufacturing to every process, employee, and interaction that influences customer experience. Understanding the concept of quality, its associated costs, and the contributions of quality gurus is essential for achieving continuous improvement.
Meaning of
Q3. Discuss various quality standards. Elaborate the essence of quality improvement and list the problems related to quality improvement. 10
Ans 3.
Quality Standards, Essence of Quality Improvement, and Related Problems
Quality standards serve as benchmarks that define the expected performance and consistency of products, services, and processes. They guide organizations in establishing uniform practices, ensuring compliance, and enhancing customer confidence. Continuous quality improvement, a vital element of Total Quality Management, focuses on incremental enhancements to
Assignment Set – 2
Q4. Discuss 7 quality control tools with their advantages and applications 10
Ans 4.
Seven Quality Control Tools – Advantages and Applications
Quality Control (QC) tools are essential instruments used to identify, analyze, and resolve quality-related problems in products or processes. Originating from the Japanese quality revolution, the seven basic QC tools provide a scientific foundation for decision-making and continuous improvement within Total Quality Management (TQM). They help organizations visualize data, uncover root causes, and implement preventive actions effectively.
- Check Sheet
A check sheet is
Q5. Discuss the importance of quality culture, why it is necessary. Further discuss the challenges in building the quality culture. 10
Ans 5.
Importance and Challenges of Building a Quality Culture
Quality culture refers to a collective mindset where every employee believes that quality is everyone’s responsibility. It emphasizes shared values, continuous improvement, and customer satisfaction. Establishing a quality culture ensures that quality is embedded not only in products but in every process, behavior, and decision.
Importance of
Q6. What are the elements of TQM which enhance quality. Further discuss how TQM framework has evolved over the years. 10
Ans 6.
Elements of TQM and Evolution of the TQM Framework
Total Quality Management (TQM) is a holistic management philosophy aimed at continuous improvement of products, services, and processes by involving every employee at all levels. It integrates technical tools, organizational culture, and leadership commitment to ensure customer satisfaction. The success of TQM depends on its core elements and the framework’s progressive evolution over time.
Elements
| SESSION | JULY-AUGUST 2025 |
| PROGRAM | MASTER OF BUSINESS ADMINISTRATION (MBA) |
| SEMESTER | 4 |
| COURSE CODE & NAME | DOMS403 PRODUCTION, PLANNING AND CONTROL |
Assignment Set – 1
Q1. Define production, planning and control (PPC). Mention numerous PPC functions in details. 4+6
Ans 1.
Definition and Functions of Production, Planning and Control (PPC)
Production, Planning, and Control (PPC) is a crucial function of operations management that ensures efficient utilization of resources—manpower, machinery, materials, and money—to achieve desired output within time and cost limits. PPC acts as a bridge between planning and execution, coordinating all production activities to ensure that the right quantity and quality of products are delivered at the right time.
Definition of PPC
Production, Planning, and Control refers to the systematic process of coordinating, scheduling, and
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Q2. Discuss the various functions and tasks of production control. Mention the objectives of Demand forecasting. 4+6
Ans 2.
Functions and Tasks of Production Control and Objectives of Demand Forecasting
Production control is the execution phase of the Production, Planning, and Control process. It ensures that the planned activities are implemented effectively to produce goods as per quality, quantity, and time requirements. Alongside, demand forecasting plays a pivotal role in predicting future customer needs, enabling efficient production scheduling and inventory management.
Functions and Tasks of
Q3. What is your understanding on Economic Order Quantity? How would you corelate Inventory costs and their relationships? 10
Ans 3.
Economic Order Quantity and Relationship between Inventory Costs
Inventory management is a crucial part of production planning that balances the cost of holding inventory with the need to meet demand without interruption. The Economic Order Quantity (EOQ) model provides a mathematical solution to determine the optimal order size that minimizes total inventory costs. Understanding EOQ and its relationship with inventory cost components helps businesses maintain efficiency and profitability.
Concept of Economic Order Quantity (EOQ)
EOQ represents the quantity of stock a company should purchase in a single order to minimize the total cost
Assignment Set – 2
Q4. Explain the concept of a Flexible Manufacturing System (FMS) and outline the key components that form its basic structure, supported by suitable examples. 4+6
Ans 4.
Concept and Components of a Flexible Manufacturing System (FMS)
A Flexible Manufacturing System (FMS) is a highly automated and adaptable production setup designed to respond quickly to changes in product type, volume, or design. In modern industries, customization, shorter product life cycles, and global competition demand manufacturing systems that balance efficiency with flexibility. FMS enables the production of varied products using shared resources, minimizing downtime and setup costs while maximizing machine utilization.
Concept of
Q5. What is your understanding on Plant location-multiple plant production facility designs? Mention the factors affecting the selection of plant location and multiple plant location. examples. 10
Ans 5.
Plant Location and Multiple-Plant Production Facility Designs
Plant location refers to the geographical placement of a manufacturing facility where products are produced or assembled. Selecting an optimal location is a strategic decision that influences cost, productivity, supply-chain efficiency, and long-term sustainability. In contrast, multiple-plant production facility design involves establishing two or more plants operating under coordinated control to serve different markets or perform specialized functions.
Concept of
Q6. Discuss the role of production planning in supply chain and logistics. Explain the Industry 4.0 trends in Role of Production Planning in Supply Chain and Logistics. 5+5
Ans 6.
Role of Production Planning in Supply Chain and Logistics with Industry 4.0 Trends
Production planning ensures that materials, manpower, and machinery are optimally utilized to meet customer demand at minimum cost. Within supply-chain and logistics management, production planning acts as the coordination hub linking suppliers, manufacturers, and distributors. The advent of Industry 4.0 has further revolutionized this role through smart technologies, automation, and real-time data analytics.
Role of Production Planning in Supply Chain and Logistics
- Synchronization of Supply
| SESSION | JULY-AUGUST 2025 |
| PROGRAM | MASTER OF BUSINESS ADMINISTRATION (MBA) |
| SEMESTER | IV |
| COURSE CODE & NAME | DOMS404 ADVANCED PROJECT MANAGEMENT |
Assignment Set – 1
Q1. Describe commercial feasibility in project management with an appropriate example.
Explain how incentives and penalties are incorporated into project contracts. 5+5
Ans 1.
Commercial feasibility is a critical aspect of project management that assesses whether a proposed project is financially viable, sustainable, and capable of generating expected economic returns. It helps organizations determine if the investment aligns with strategic objectives and market conditions. Without evaluating commercial feasibility, projects risk financial losses, poor resource utilization, and eventual failure.
Commercial Feasibility in Project Management
Commercial feasibility involves analyzing the project’s ability to operate profitably in the target market. It includes
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Q2. Explain the fundamental steps involved in project planning, along with the key objectives and special requirements of a project.
Describe the methods used to estimate the duration of project activities and list the various factors that influence them. 5+5
Ans 2.
Steps, Objectives, and Special Requirements in Project Planning and Duration Estimation
Project planning forms the backbone of successful project execution. It involves defining goals, determining required resources, estimating timelines, and developing strategies to achieve objectives. The planning phase transforms a project idea into a structured roadmap that guides implementation, control, and closure.
Fundamental Steps in Project Planning
- Defining Objectives and Scope
The first step establishes clear goals and deliverables. The project scope identifies boundaries, ensuring that activities remain aligned with expectations and resource limitations.
- Work
Q3. What is the significance of using the BOOT model in project financing? Explain.
What are the major milestones and key tools involved in effectively managing virtual project teams? Explain. 5+5
Ans 3.
BOOT Model in Project Financing and Managing Virtual Project Teams
The Build–Own–Operate–Transfer (BOOT) model is a public–private partnership (PPP) approach where a private entity finances, designs, constructs, and operates a project for a specific period before transferring ownership to the government. Simultaneously, the rise of virtual project teams in global environments has transformed project execution, necessitating robust digital tools and communication strategies.
Significance of the
Assignment Set – 2
Q4. How is quality assurance and standard compliance ensured in international projects?
Explain the key stages involved in implementing the Critical Chain Project Management (CCPM) methodology? 5+5
Ans 4.
Quality Assurance in International Projects and Implementation Stages of Critical Chain Project Management (CCPM)
Quality assurance and standard compliance are essential for maintaining consistency, reliability, and customer trust in international projects. Given the diversity of geographical locations, regulations, and cultural expectations, global projects demand robust quality frameworks aligned with international standards. Simultaneously, the Critical Chain Project Management (CCPM) methodology ensures efficient scheduling and resource utilization to enhance overall
Q5. Explain the concept of the Bond Energy Algorithm and its significance in effective project management.
Describe the importance of technical competency in the process of project selection. 5+5
Ans 5.
Bond Energy Algorithm and Technical Competency in Project Selection
Modern project management relies on analytical tools and technical expertise to ensure optimal decision-making. The Bond Energy Algorithm (BEA) is one such computational approach used to optimize interrelationships among project activities or components. Technical competency, on the other hand, plays a crucial role in evaluating, selecting, and executing projects effectively, especially in technologically intensive environments.
Concept of Bo
Q6. Describe the different types of risks encountered in project management.
Explain the concepts of decision analysis and utility theory with an appropriate example. 5+5
Ans 6.
Types of Risks in Project Management and Concepts of Decision Analysis and Utility Theory
Risk management is integral to project success as it involves identifying, assessing, and mitigating uncertainties that can affect project objectives. Projects face multiple categories of risks depending on their scope, scale, and environment. To manage uncertainty effectively, decision analysis and utility theory provide structured approaches for rational decision-making under risk conditions.
Types of Risks in Project Management
- Technical Risks
These arise from design errors, technological failures, or inadequate process integration. For example, software development projects often face risks related to coding defects or compatibility issu