PROGRAM: Bachelor of Business Administration- BBA
SUBJECT CODE & NAME: DBBA1204: QUALITY MANAGEMENT
Q.1: Discuss Deming Cycle and Crosby’s Four Absolutes of Quality.
The Deming Cycle
W. Edwards Deming in the 1950’s proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers can identify and change the parts of the process that need improvements. As a teacher, Deming created a (rather oversimplified) diagram to illustrate this continuous process, commonly known as the PDCA cycle for Plan, Do, Check, Act*:
- PLAN: Design or revise business process components to improve results
- DO: Implement the plan and measure its performance
- CHECK: Assess the measurements and report the results to decision makers
- ACT: Decide on
Its Half solved only
Buy Complete from our online store
MUJ Fully solved assignment available for session Jul/Aug 2021,
Lowest price guarantee with quality.
Charges INR 200 only per assignment. For more information you can get via mail or Whats app also
Mail id is firstname.lastname@example.org
Our website www.smuassignment.in
After mail, we will reply you instant or maximum
Otherwise you can also contact on our
whatsapp no 8791490301.
Contact no is +91 87-55555-879
Q.2: How is the McKinsey 7S model used for carrying out strategic planning and implementation?
McKinsey 7S model – Diagram (4 Marks)
Explanation (6 Marks)
McKinsey 7S model – Diagram: The McKinsey 7S model is a widely discussed framework for viewing the interrelationship of strategy formulation and implementation. The 7S-model was born at a meeting of four authors – Richard Pascale, Anthony Athos, Tom Peters, and Robert Waterman in 1981. It was taken up as a basic tool by the global mana
Q.3: What is cost of quality? Why is it important to measure? List common costs of poor quality.
Cost of quality (2 Marks)
Why is it important to measure? (4 Marks)
List common costs of poor quality. (4 Marks)
Cost of quality:
Traditionally, cost of quality is defined as the expenditure incurred by the producer to achieve a particular level of quality. It has been modified, and today it is defined as the expenditure incurred by the producer, user, and community to achieve a particular level of quality. It is an important concept because managers, before making any decision related to quality,
Q.4: What is meant by Quality Audit? What is its purpose?
Quality Audit (2 Marks)
Purpose (8 Marks)
Audits refer to systematic investigation of procedures or operations. Audits are generally performed to ensure compliance to confirmed standards, proper implementation of processes as specified in the organizational requirements. It is a process that involves examination, inspection, documentation or recording and final review of the
Q.5: Write short notes on:
a) Recognition and rewards (5 Marks)
b) Suggestion systems (5 Marks)
Recognition and rewards:
Recognition and Rewards are two effective tools in the hands of managers to motivate employees and encouraging them to maintain and improve their performance in an organisation. Recognition refers to the acknowledgement by the management for the achievements and positive contributions made by the employee or the team that led to
Q.6: Discuss about IMC Ramakrishna Bajaj National Quality Award.
IMC Ramakrishna Bajaj National Quality Award (10 Marks)
IMC Ramakrishna Bajaj National Quality Award:
The IMC Ramakrishna Bajaj National Quality Awards was instituted in 1996. It was named after Mr. Ramakrishna Bajaj who was a freedom fighter, social worker, philanthropist and a highly successful business industrialist. He established various social welfare foundations and other institutes aimed at promoting social welfare. The IMC Ramkrishna Bajaj National Quality Awards is aimed at recognising excellence in organisations. It is awarded annually.
There are three categories of award.
Excellence in Business: These are awarded to manufacturing, service and small businesses. It includes foreign sub-units operating in India