DOMS402 TOTAL QUALITY MANAGEMENT

Description

SESSION	JULY-AUGUST 2025
PROGRAM	MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER	IV
COURSE CODE & NAME	DOMS402 TOTAL QUALITY MANAGEMENT

 

 

Assignment Set – 1

 

Q1. Describe the meaning of quality with respect to data and further elaborate the importance of data governance. 10

Ans 1.

Meaning of Quality with Respect to Data and Importance of Data Governance

In today’s digital era, data has become the foundation of decision-making, innovation, and organizational competitiveness. The quality of data determines the reliability of insights derived from analytics and the effectiveness of business strategies. Therefore, ensuring high-quality data and establishing strong data governance frameworks are critical components of Total Quality Management (TQM) in modern organizations.

Meaning of Data Quality

Data quality refers to the degree to which data is accurate, complete, reliable, relevant, and timely. It

 

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Q2. What do you understand by term Quality? Explain and discuss various costs associated with quality. Further highlight the teachings of 2 quality gurus. 10

Ans 2.

Meaning of Quality, Costs Associated with Quality, and Teachings of Quality Gurus

Quality is the cornerstone of organizational success and customer satisfaction. It refers to the ability of a product or service to meet or exceed customer expectations. In Total Quality Management (TQM), quality extends beyond manufacturing to every process, employee, and interaction that influences customer experience. Understanding the concept of quality, its associated costs, and the contributions of quality gurus is essential for achieving continuous improvement.

Meaning of

 

Q3. Discuss various quality standards. Elaborate the essence of quality improvement and list the problems related to quality improvement. 10

Ans 3.

Quality Standards, Essence of Quality Improvement, and Related Problems

Quality standards serve as benchmarks that define the expected performance and consistency of products, services, and processes. They guide organizations in establishing uniform practices, ensuring compliance, and enhancing customer confidence. Continuous quality improvement, a vital element of Total Quality Management, focuses on incremental enhancements to

 

Assignment Set – 2

 

 

Q4. Discuss 7 quality control tools with their advantages and applications 10

Ans 4.

Seven Quality Control Tools – Advantages and Applications

Quality Control (QC) tools are essential instruments used to identify, analyze, and resolve quality-related problems in products or processes. Originating from the Japanese quality revolution, the seven basic QC tools provide a scientific foundation for decision-making and continuous improvement within Total Quality Management (TQM). They help organizations visualize data, uncover root causes, and implement preventive actions effectively.

1. Check Sheet

A check sheet is

 

Q5. Discuss the importance of quality culture, why it is necessary. Further discuss the challenges in building the quality culture. 10

Ans 5.

Importance and Challenges of Building a Quality Culture

Quality culture refers to a collective mindset where every employee believes that quality is everyone’s responsibility. It emphasizes shared values, continuous improvement, and customer satisfaction. Establishing a quality culture ensures that quality is embedded not only in products but in every process, behavior, and decision.

Importance of

 

Q6. What are the elements of TQM which enhance quality. Further discuss how TQM framework has evolved over the years.  10

Ans 6.

Elements of TQM and Evolution of the TQM Framework

Total Quality Management (TQM) is a holistic management philosophy aimed at continuous improvement of products, services, and processes by involving every employee at all levels. It integrates technical tools, organizational culture, and leadership commitment to ensure customer satisfaction. The success of TQM depends on its core elements and the framework’s progressive evolution over time.

Elements