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course CODE & NAME DOMS402, Total quality Management



Assignment Set – 1st



  1. Discuss the concept of six sigma. Explain Six Sigma methodology.

Ans: Six Sigma is a methodology used by organizations to improve the quality of their processes and products by minimizing defects and variations. Developed by Motorola in the mid-1980s, Six Sigma has become a widely adopted approach across industries ranging from manufacturing to healthcare to finance. 

At its core, Six Sigma aims to achieve near-perfect quality by reducing process variation and eliminating defects. The term “Six Sigma” refers to a statistical measure of how far a process deviates from perfection. In a Six Sigma process, there are only 3.

4 defects per million

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  1. Discuss the reason of implementing quality management system. Explain different types of quality management system.

Ans: Implementing a quality management system (QMS) is essential for organizations seeking to ensure that their products or services consistently meet customer requirements and regulatory standards while striving for continuous improvement.

There are several key reasons why organizations choose to implement QMS: 

Customer Satisfaction: A QMS helps organizations understand customer needs and expectations better, leading to products and services that meet or exceed customer requirements. Satisfied customers are more likely to return and recommend the organization to others


  1. What are the primary challenges in quality improvement? Explain SMART action plan.

Ans: Quality improvement initiatives often face various challenges that can impede progress and effectiveness.

Some primary challenges include: 

Resistance to Change: Implementing quality improvement initiatives often requires changes to established processes, procedures, and organizational culture. Resistance to change from employees, managers, or other stakeholders can hinder adoption and implementation. 

Lack of Resources: Quality improvement initiatives require dedicated resources, including time, money, and personnel. Limited resources or competing priorities may make it challenging to allocate sufficient



Assignment Set – 2nd



  1. Discuss various methods of collecting primary data. Explain steps involved in quality audits.

Ans: Collecting primary data involves gathering information directly from original sources rather than relying on secondary sources. There are several methods for collecting primary data, each suited to different research objectives, contexts, and constraints.

Here are some common methods: 

Surveys: Surveys involve asking questions to a sample of individuals or organizations to gather information about their opinions, attitudes, behaviours, or characteristics. Surveys can be conducted through various mediums, including paper-based questionnaires, online surveys, telephone interviews, or face-to-face interviews.

Interviews: Interviews involve direct interaction between a researcher and a participant to gather detailed information about their experiences, perspectives, or opinions. Interviews can be structured (with


  1. What do you understand by benchmarking? Explain the procedure of benchmarking.

Ans: Benchmarking is a systematic process of comparing an organization’s performance, processes, practices, or products against those of industry leaders or best-in-class competitors in order to identify opportunities for improvement and achieve superior performance. By analyzing and learning from the practices and achievements of others, benchmarking helps organizations set realistic goals, prioritize improvement efforts, and drive continuous improvement


  1. Discuss various elements of total quality Management. Explain various stages of Total Quality Management.

Ans: Total Quality Management (TQM) is a comprehensive management approach aimed at achieving long-term success by focusing on customer satisfaction through continuous improvement of all organizational processes. TQM emphasizes the involvement of all employees in the pursuit of quality and the integration of quality principles into every aspect of the organization.