DCA3244 KNOWLEDGE MANAGEMENT CREDITS

Description

SESSION PROGRAM MAY 2024

BCA SEMESTER COURSE CODE & NAME VI DCA3244 KNOWLEDGE MANAGEMENT CREDITS

NUMBER OF ASSIGNMENTS & MARKS 4 02

 

SET-Ist

 

1. What is knowledge management? Explain the characteristics of the Knowledge management system.

Ans: Knowledge management (KM) is a systematic approach to managing, leveraging, and optimizing an organization’s knowledge and information. It involves processes and tools designed to capture, organize, share, and utilize knowledge to enhance decision-making, innovation, and overall organizational performance.

Key Characteristics of a Knowledge

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2. What is a Heuristics search? Explain any two Heuristic Search Techniques.

Ans: Heuristic search is a technique used in computer science and artificial intelligence to solve problems more efficiently than traditional methods by using heuristic functions. Heuristics are strategies or rules of thumb that guide the search process towards finding a solution more quickly by estimating which paths are likely to lead to a solution.

In heuristic search, the algorithm uses a heuristic function to evaluate which states or paths to explore next based on some criteria.

 

 

 

3. Define the Layers of Knowledge Management Architecture.

Ans:

The architecture of Knowledge Management (KM) systems is typically organized into several layers, each serving a specific purpose to support the capture, organization, sharing, and application of knowledge within an organization. Here are the common layers of a KM architecture:

1. Knowledge Capture Layer

Purpose: This layer is responsible for gathering and capturing knowledge from various sources within and outside the

 

 

SET-IInd

4. Write a short note on
5. a) Knowledge Maps and
6. b) Decision Table.

Ans:

1. a) Knowledge Maps

Knowledge Maps are visual representations that organize and display knowledge in a structured and easily accessible manner. They help in illustrating the relationships and connections between various pieces of information, concepts, or expertise within an organization or a particular domain.

Features:

 

5. Write short notes on

(i) Supply Chain Management (SCM)

(ii) Customer Relationship Management (CRM)

Ans: (i) Supply Chain Management (SCM)

Supply Chain Management (SCM) is the oversight and coordination of the entire supply chain process, from raw materials sourcing to final product delivery. It aims to optimize the flow of goods, information, and finances across the entire supply chain to improve efficiency, reduce costs, and

 

6. What are the various approaches to assess the Knowledge Management?

Ans:

Assessing Knowledge Management (KM) involves evaluating how effectively an organization manages and utilizes its knowledge assets. Various approaches can be used to assess KM, each focusing on different aspects of the KM process and its impact on organizational performance. Here are some common approaches:

1. Performance