DOMS402 TOTAL QUALITY MANAGEMENT

Description

SESSION	JAN-FEB 2026
PROGRAM	MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER	IV
COURSE CODE & NAME	DOMS402 TOTAL QUALITY MANAGEMENT

 

Assignment Set – 1

 

Q.1. What is meant by data quality? Discuss the various standards used to assess and maintain data quality. (4+6 = 10 Marks)

Ans 1.

Data Quality

Data quality refers to the extent to which information is accurate, complete reliable, timely, and fit for the purpose that it was designed to serve. Data that is of high quality allows for good decision-making in the analysis of data, as well as reliable data reporting. Poor data quality leads to faulty conclusions, waste of resources and failures in operations. In quality management, the quality of data is crucial since every quality improvement activity relies on accurate data that can identify problems and measure

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Q.2. Explain the concept of Six Sigma and examine how quality is related to productivity, cost, cycle time, and value. (3+7 = 10 Marks)

Ans 2.

Six Sigma

Six Sigma is a disciplined method of quality improvement based on data that is designed to minimize process variations and defects to a minimum. Six Sigma is a statistical measure where there are only 3.4 errors per million chances are produced. The concept was created in the 1980s by Bill Smith at Motorola in the 1980s and widely popularised in the 1990s by General Electric under Jack Welch, Six

 

Q.3. Describe the concept of quality improvement and discuss the key elements of strategic quality management as proposed by Tummala and Tang. (3+7 = 10 Marks)

Ans 3.

Quality Improvement

Continuous improvement in quality is an efforts of organizations to improve the quality of their processes, products and services to improve customer satisfaction and reach organizational objectives. It is not a one-time event but a continuous journey. Quality improvement is about identifying the gaps between current performance and ideal standards, investigating the their root causes while implementing solutions, as well as verifying that improvements are sustained throughout time. Methods commonly utilized in the improvement of quality include control charts, analysis of

 

 

Assignment Set – 2

 

Q.4. Explain the different types of reliability and discuss the various methods of secondary data collection. (4+6 = 10 Marks)

Ans 4.

Types of Reliability

When it comes to quality and research Reliability refers to the constantity and the stability of measures or outcomes over time or in various conditions. A reliable measurement instrument produces the same results under similar conditions if it’s repeated. There are many kinds of dependability that can be used for research and quality

 

Q.5. What is the importance of quality control? Describe the different tools used for quality control. (4+6 = 10 Marks)

Ans 5.

Importance of Quality Control

Quality control (QC) is the method of monitoring as well as evaluating and rectifying the quality of goods or services in the course of production or delivery for ensuring they comply with defined requirements. It is different from quality assurance that focuses on the prevention of defects through process improvement. Quality control concerns finding defects in current production.

The

 

Q.6. Discuss the Perceived Quality Model proposed by Christian Gronroos and explain the various stages of Total Quality Management (TQM). (4+6 = 10 Marks)

Ans 6.

Gronroos Perceived Quality Model

Christian Gronroos, a Finnish marketer, developed the Perceived Service Quality Model in 1984. His model explains that customer perceived quality is not determined solely by standards for quality that are objective, however, it is determined by the contrast between what consumers expect and the experience they have. If the experienced quality matches or exceeds expectations,