DCA3244 KNOWLEDGE MANAGEMENT CREDITS

Description

SESSION	APRIL 2025
PROGRAM	BCA
SEMESTER	VI
COURSE CODE & NAME	DCA3244 KNOWLEDGE MANAGEMENT

 

 

Set-I

 

 

Q1. Define intellectual capital. What are the various types of intellectual capital?  5+5

Ans 1.

Intellectual Capital and Its Types

Intellectual Capital

Intellectual capital refers to the intangible value of a company that is not captured in its physical assets or financial statements but significantly contributes to organizational performance and competitiveness. It encompasses the knowledge, skills, innovation capacity, customer relationships, and organizational processes that create value for a business. Unlike tangible assets such as land and equipment, intellectual capital resides within people, processes, and networks. It is particularly critical in knowledge-based economies where innovation, expertise, and relationships drive

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Q2. Explain the Various Characteristics of Knowledge.

Differentiate between Knowledge vs. Expertise. 5+5       

Ans 2.

Characteristics of Knowledge and Knowledge vs. Expertise

Characteristics of Knowledge

Knowledge is a multifaceted and dynamic asset that evolves through experience, learning, and communication. One of the primary characteristics of knowledge is that it is intangible, meaning it cannot be physically touched or measured like a tangible asset. It exists in human minds, documents, systems, and social interactions.

Another key

 

Q3. Illustrate the Process of the Knowledge Management System.  10   

Ans 3.

Knowledge Management System Process

Introduction to Knowledge Management System (KMS)

A Knowledge Management System (KMS) is a structured process through which an organization creates, captures, stores, shares, and applies knowledge to achieve its objectives and gain a competitive advantage. The goal of a KMS is to ensure the right knowledge is available to the right people at the right time, fostering better decision-making, innovation, and efficiency.

Knowledge Creation and Acquisition

The first step in the KMS process is knowledge creation, which involves generating new insights through learning, research, brainstorming, innovation, or problem-solving. Knowledge is also acquired externally through partnerships, benchmarking, or hiring experienced employees. Organizations must

 

Set-II

 

Q4. List the Characteristics of Fuzzy Logic.

Explain the Significance of Fuzzy Logic  5+5        

Ans 4.

Characteristics and Significance of Fuzzy Logic

Characteristics of Fuzzy Logic

Fuzzy Logic is a form of many-valued logic that deals with reasoning that is approximate rather than fixed and exact. Unlike classical binary logic that considers only two values—true (1) and false (0)—fuzzy logic allows for degrees of truth between 0 and 1. One of its main characteristics is its ability to handle imprecision and uncertainty, which makes it ideal for real-world decision-making where

 

Q5. Define Modes of knowledge conversion and list the key characteristics of explicit knowledge include. 5+5                             

Ans 5.

Modes of Knowledge Conversion and Explicit Knowledge Characteristics

Modes of Knowledge Conversion

In knowledge management, the SECI model, developed by Nonaka and Takeuchi, explains how knowledge is converted within organizations through four dynamic processes: Socialization, Externalization, Combination, and Internalization.

Socialization: Socialization is the process of converting tacit knowledge to tacit knowledge through shared experiences. It often occurs informally through mentoring, observation, or team interactions. For example, an

 

 

6. What is the association rule? What are the different types of association rules? 5+5

Ans 6.

Association Rules and Their Types

Association Rule

An association rule is a data mining technique used to uncover interesting relationships, patterns, or correlations among a set of items in large datasets. It helps identify how the presence of one item in a transaction implies the presence of another. Association rules are widely used in market basket analysis to understand consumer purchasing behavior, such as determining which products are