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1.a. Explain the concept of supply chain. Discuss the types of supply chain.

  1. Explain Supply chain integration with an example.

Ans 1.

  1. Concept of Supply Chain and Types

The supply chain encompasses the entire process of delivering a product or service to the end customer, from the initial sourcing of raw materials to the final delivery. It involves various entities such as suppliers, manufacturers, distributors, retailers, and customers, all interconnected through a series of activities and flows of goods, information, and finances.

Types of Supply Chain:

  1. Traditional/Linear Supply Chain: This type of supply chain follows a sequential and linear path from the supplier to the end customer, with each entity operating independently. Communication and coordination among different entities are limited, leading to inefficiencies and delays.

Integrated/Agile Supply Its Half solved only

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2.a. Explain the scope of supply chain management.         5         

  1. List and explain the drivers of supply chain performance.

Ans 2.

  1. Scope of Supply Chain Management

The scope of supply chain management (SCM) encompasses all activities involved in the flow of goods, services, information, and finances from the initial stage of sourcing raw materials to the final delivery of the product to the end customer. It involves the integration and coordination of various functions within and across organizations to achieve efficiency, responsiveness, and customer satisfaction. The key



3.a. Explain the role of IT in Supply Chain management.           

  1. Describe the concept of e-business in the supply chain.

Ans 3.

  1. Role of IT in Supply Chain Management

Information Technology (IT) plays a crucial role in modern supply chain management (SCM), transforming traditional supply chain practices and enabling organizations to achieve higher levels of efficiency, visibility, and coordination. IT facilitates the integration of various supply chain functions and enhances communication and collaboration among supply chain partners. Key roles of IT in SCM include:








  1. Discuss the different types of CRM software.

Ans 4.

Customer Relationship Management (CRM) software plays a vital role in managing interactions with customers and potential customers, streamlining sales processes, and improving overall customer satisfaction. There are several types of CRM software available in the market, each catering to specific business needs and requirements. Below are the different types of CRM software:

Operational CRM: Operational CRM focuses on automating and improving customer-facing



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  1. What is supply  chain  planning?  Explain  the  various processes involved in it.    

Ans 5.

Supply chain planning is a crucial aspect of supply chain management that involves the strategic coordination and optimization of all activities related to the sourcing, production, inventory management, and distribution of goods and services. It encompasses a range of processes aimed at aligning supply chain activities with organizational goals, customer demand, and market dynamics. Below are the various processes involved in supply chain planning:




  1. Describe main functions of LRM.

Ans 6.

LRM, or Learning Relationship Management, is a strategic approach to managing and optimizing the learning and development activities within an organization. It focuses on fostering continuous learning, improving employee performance, and enhancing organizational effectiveness. The main functions of LRM encompass various aspects of learning management, performance support, and talent development. Below are